Studies conducted in more than 500 organizations reveal the skills that distinguish outstanding performers in every field. From entry-level jobs to top executive positions, the single most important factor is not IQ, advanced degrees, or technical expertise. It is emotional intelligence. Research indicates
  • 80% of the competencies that distinguished outstanding from average leaders were linked to EQ.*
  • EQ is twice as important as IQ and technical expertise combined.**
  • EQ is four times as important as other factors in terms of overall success.**
Intellectual capability (IQ), knowledge, and technical expertise are needed for entry in a field, but they do not make you an outstanding performer. Emotional Intelligence is the differentiating factor for success. For superior performance, emotional competence matters more.

M. Nardone Company offers Emotional Intelligence Services in our organizational consulting and executive coaching practice. We provide assessment and development of emotional intelligence for individuals and groups in the workplace.

What is Emotional Intelligence?

Emotional intelligence is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in others and us. The hallmarks of emotional intelligence are emotions tempered by reason, and reason informed by emotional awareness.

What is Emotional Competence?

Emotional competence is a set of learned capabilities based on Emotional Intelligence that contribute to effective performance at work, outstanding leadership and deeply satisfying relationships in life. The Emotional Intelligence Services model comprises 20 competencies organized into four clusters: Self-Awareness, Self-Management, Social Awareness and Social Skills. The development and exercise of these competencies have a positive impact on our lives and others.

Why is Emotional Competence important in the workplace?

Emotional competence is particularly central to leadership and management. A leader's role is to motivate others to do their jobs effectively. Successful leaders establish trust and rapport, are good listeners, manage conflict and influence others. A leader's strengths or weaknesses in emotional competence can be measured in the gain or loss to the organization of the fullest talents of those they manage.

Emotional competence makes the crucial difference between mediocre managers and the best. Outstanding leaders show significantly greater strengths in a range of emotional competencies, including influence, team leadership, political awareness, self-confidence, and achievement drive. Close to 90% of success in leadership is attributable to EQ! **

Can Emotional Competence be developed?

Emotional Intelligence seems to be largely learned and it continues to develop as we go through life. The good news is that we learn from our experience and our competence in EQ can keep growing. And now with the Emotional Competence Inventory(ECI), we have the ability to measure Emotional Competence in the workplace. The results can be used for coaching, training and development of individuals or groups.

What is the Emotional Competence Inventory?

The Emotional Competence Inventory (ECI) is a multi-rater feedback instrument. The ECI combines the seminal work of Dr. Daniel Goleman, Dr. Richard Boyatzis, and Dr. David McClelland with Hay/McBer's 35 years of competency research and field-proven assessment technology. The result is an assessment and development tool of unmatched precision and authenticity. The ECI is the only instrument that incorporates the full depth of Dr. Goleman's research and has his endorsement. The ECI is Internet accessible and available in several languages. You receive a personalized report.

How can the ECI be used?

The ECI is a multi-rater assessment tool used to provide precise and focused feedback about individual strengths and areas for improvement. The ECI indicates the specific emotional competencies where development is needed to enhance the individual's emotional intelligence.

The ECI can also be used to diagnose an entire unit, profiling its overall strengths and development opportunities. Pooling the individual assessments of an entire work unit provides a comprehensive profile of the organization's emotional intelligence. This Workforce Audit profile can reveal key emotional intelligence gaps that may be limiting performance.

The ECI is limited to accredited users who have demonstrated their ability to give accurate, comprehensive feedback to their clients. Maria Nardone, Ph.D. has been accredited by Emotional Intelligence Services of Hay/McBer to administer and interpret the ECI.

* Boyatzis, R.E. (1982) The Competent Manager.
** Goleman, Daniel (1998), Working with Emotional Intelligence, New York: Bantam Books.

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